At Lumière Vision, we set aside dedicated time for each new patient. To help us care for all our patients and keep appointments available for those who need them, we ask for your understanding of the following policy.
A deposit of $50.00 is required to secure all new patient appointments. The deposit is payable at the time of booking, either over the phone with our team or via the secure payment link we send to you.
Your deposit is fully credited towards the cost of your consultation on the day of your visit.
Important - Your appointment is not confirmed or guaranteed until your deposit has been received.
We kindly ask for at least two business days' notice if you need to cancel or reschedule your appointment. Business hours are Monday to Friday, 8:30am to 5:00pm, excluding public holidays. Cancellations must be received by 5:00pm two business days before your appointment.
Example - To cancel a Monday appointment, please let us know by 5:00pm on the Thursday before.
If you reschedule with the required notice, your deposit will be carried over to your new appointment.
Cancelling or Rescheduling
Unforeseen Circumstances
Late Arrivals
Late Cancellations and Non-Attendance
If We Need to Reschedule
How to Cancel or Reschedule
Booking Deposit
If an appointment is cancelled with less than two business days' notice, or if you do not attend, your $50.00 deposit will be forfeited and cannot be credited or refunded. A new deposit will be required to book another appointment.
If you arrive more than 15 minutes late, we may need to reschedule your appointment so that other patients are not delayed. In this case, the late cancellation policy may apply.
We understand that emergencies and illness can happen. Exceptional circumstances will be considered at the discretion of our Practice Manager.
In the rare event that we need to change your appointment, we will contact you as early as possible. Your deposit will then be transferred to your new booking or refunded in full, whichever you prefer.
Please contact our team using either of the following:
Phone: 02 9338 8888
Email: admin@lumierevision.com.au
Voicemails and emails are time-stamped, so you are welcome to leave a message outside business hours.
Thank you for your understanding and for helping us provide the best possible care to all our patients.
Thank you for your understanding and for helping us provide the best possible care to all our patients.
Patient Information | Effective 1 October 2026
